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Port Orchard Location
- 3301 WA-16, Port Orchard, WA 98367, United States
- Mon-Fri 9 AM to 5 PM
- 360-373-3941
- https://www.customhearth.com/
Reviews
Debbie MooreFebruary 6, 2025Trustindex verifies that the original source of the review is Google. Custom Hearth is a pleasure to do business with. Randy worked on our pellet stove till he got it working perfectly. He was friendly, professional, and knowledgeable. Thank you! Seuss BloodDecember 7, 2024Trustindex verifies that the original source of the review is Google. I had the pleasure of receiving assistance from Renee, and I must say her service was exceptional. She was not only incredibly knowledgeable but also went above and beyond to ensure all my questions were answered. Her helpfulness made a significant difference in my choice, and I truly appreciate her dedication. Highly recommend Renee for her outstanding service! KATJE HANSENOctober 11, 2024Trustindex verifies that the original source of the review is Google. Randy came in, was fast and efficient and repaired and cleaned our gas insert. He cleaned up after himself and left it looking and working better than it has since we moved in. I would definitely use Custom Hearth services again. Kim BerryAugust 9, 2024Trustindex verifies that the original source of the review is Google. I was very impressed by the selection and vibe of this shop. The displays were beautif and everyone was very friendly. Brayden is extremely knowledgeable about their products. Megan PucciniJuly 15, 2024Trustindex verifies that the original source of the review is Google. Fantastic place! They helped me order the correct pieces for them to install. Install looks fantastic. Everyone was as nice as it gets. No price gouging here. Jacqueline AlfordMay 25, 2024Trustindex verifies that the original source of the review is Google. Great service and selection. HeatherMay 3, 2024Trustindex verifies that the original source of the review is Google. Everyone I interacted with, primarily Tess, were excellent with customer service. She found the exact parts I needed for my 30 year old wood stove. I am a happy customer and will definitely use them again in the future if need be. Scott RaffaApril 9, 2024Trustindex verifies that the original source of the review is Google. This whole team is fantastic. I started my wood stove inquiry on a whim driving past their Port Orchard store I decided to stop in and take a look at units. They were very helpful but referred to their Poulsbo location which was closer to my home. I met with JoAnn who was very helpful in assisting me in picking out the right unit for my home and a matching hearth pad. Today Aaron and Zack arrived promptly when scheduled, set up to prevent tracking in the home, changed out the chimney, installed the unit, did my demo and left the house looking cleaner than when they arrived. It looks fantastic and I cannot recommend this team enough. If you have any fireplace needs, go with Custom Hearth. Scott Raffa, Hansville WA Michelle GibbonMarch 29, 2024Trustindex verifies that the original source of the review is Google. Awesome service and knowledgable techs, highly recommend!! Took the time to explain the features and operation of our "new to us" propane fireplace, which was super helpful.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more