SALES: (360) 373-3941 | SERVICE: (360) 373-1332 | customhearth.info@gmail.com

The Ins and Outs of Getting a Fireplace Unit In New and Remodeled Houses


We hope this section will be informative and helpful in making decisions and planning for your heating products.

The Lowdown on Manufacturer Warranties

It can be confusing when it comes to what is and what isn’t covered in a warranty. Nearly 100% of all manufacturers include a copy of their specific warranty in the owner’s manual for their products, accessible to the consumer at any time. Many customers don’t read their manual and assume any work done after the purchase is automatically covered

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Modern Wood Appliances- Just the Facts

Washington State is timber country and at Custom Hearth, Fireplaces and Stoves, we are constantly updating our education on wood heating appliances, making sure to carry the most efficient wood appliances on the market, and familiarizing ourselves with new wood burning technology. We’ve discussed unit and chimney maintenance, let’s talk about how the appliances work. Wood Stoves and Emissions The

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Gas Units- Just the Facts: Part II- IPI / CPI Systems

IPI / CPI Systems (Electronic Ignition) There are so many versions of this same system, it would take too long to cover them all. Instead, we will break down the basics of the electronic ignition systems, proper operations and cover some Frequently Asked Questions and Answers as well. This article is designed to educate you about the different pilot ignition

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Gas Units- Just the Facts: Part I- Millivolt Systems

Millivolt Systems (Standing Pilot) This system is the oldest type of gas operating system. The HPBA is working on legislation to phase these types of units out, but that doesn’t mean that we won’t still run in to them from time to time. Until then, there are still some manufacturers who will continue to make gas units with these systems

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Chimney Inspections: What are they and why are they important?

In keeping with our education theme, we thought it would be good to break this new service down for you: What is a chimney inspection? The NFPA 211 code breaks chimney inspections into levels, aptly named Level I and Level II Level I A Level I chimney inspection is a visual inspection of all exposed components of the chimney system

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The Custom Hearth Difference

Most people are not aware that there is little to no regulation in the hearth retail industry, meaning that any person off the street can install, repair or clean your hearth appliance; be it an insert, stove or fireplace that burns natural gas, propane, pellets or wood. While there are several hearth-specific organizations that offer certifications and continuing education credits

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There is a Difference in Pellet Fuel Quality

Pellet Fuel Quality Pellet stoves are hands down one of the most efficient ways to heat your home. With inexpensive fuel and emissions often less than 1 gram per hour, a pellet appliance is a great option for those who are not afraid to get their hands dirty. Custom Hearth has been selling, installing and servicing pellet appliances since the

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What to know when remodeling

Building a new house or remodeling? What you should know about fireplaces. Building a house is one of the most exciting yet overwhelming tasks a person can undertake. Whether you’ve opted to build it yourself or have hired an architect and contractor, chances are you’ll be looking to install a fireplace or freestanding stove of some kind. From concept to

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Two Locations

To Serve Your Needs

Port Orchard Store
3301 W. Hwy 16
Port Orchard, WA

360-373-3941 (Sales)
360-373-1332 (Service)

Map & Directions

Poulsbo Store
18657 Hwy 305, Suite A
Poulsbo, WA

360-779-1331 (Sales Only)

Map & Directions



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