Call Custom Hearth for fireplace service and repair!

Custom Hearth Service Department

We are excited to offer a wide array of services for your heating appliance including troubleshooting, diagnosing and repair of gas and pellets units as well as preventative maintenance and inspections for gas, pellet and wood units. Our rates are competitive and our service quality is above standard. At Custom Hearth, we believe that education is key and encourage our service technicians to become NFI Certified and attend all available trade and factory training. The hearth service industry is currently unregulated so we at Custom Hearth have taken it upon ourselves to hold our technicians to a much higher standard than many other hearth stores. We are proud to employ one of only 2 CSIA certified technicians in the Puget Sound area. Our technicians are all factory trained and use manufacturer certified parts. With a commitment to excellence and a standard unprecedented in the hearth service industry,  you can be assured that our bonded and insured service technicians will take care of your issue as expediently and professionally as possible.
We offer our services throughout the Kitsap Peninsula, including North Mason County, North Pierce County, and the Olympic Peninsula.

Emergency Mode:

In the fall and winter, our service department is in Emergency Modewhich means that our top priority is repairing units. We still offer the preventative maintenance service, but our focus is on fixing broken heaters. Our service technicians work long, hard hours during the winter months to do their best to get everyone’s favorite heat source up and running as soon as possible. During the cold season, you will experience variable  wait times based on our workload, but  we guarantee that your heater will receive the best care and close attention. Try to avoid the rush and schedule early!
Remember, preventative maintenance is a great way to catch potential problems before it gets cold!

Two Locations

To Serve Your Needs

Port Orchard Store 3301 W. Hwy 16 Port Orchard, WA 98367 360-373-1332

Map & Directions

Poulsbo Store 18657 Hwy 305, Suite A Poulsbo, WA 98370 360-779-1331

Map & Directions