Service and Repair
- Pierce County
- Kitsap County
- Mason County
- Jefferson County
- Thurston County
Custom Hearth Service Department
Custom Hearth is excited to offer various services for your fireplaces and stoves, from fireplace maintenance to chimney cleanings! At Custom Hearth, we believe that education is critical. Therefore, our service technicians are NFI Certified and factory trained. We are also proud to employ one of only 2Â CSIAÂ certified technicians in the Puget Sound area.
With a commitment to excellence, you can be assured that our licensed, bonded, and insured service technicians will take care of your issue as expediently and professionally as possible.
We offer services throughout the Kitsap Peninsula, the Olympic Peninsula, and more!
Our manufacturers recommend a cleaning and maintenance be performed annually to get the most out of your fireplace! Our services will help maintain your unit and diagnose any issues you may be having, including a 90-day warranty from the date of service.
Standard Gas Appliance Service
$290.00 + Tax
- Check Seals for proper fit
- Test for any CO leaks at the glass
- Correctly position logs/media
- Replace ember bed material
- Touch up any interior firebox paint
- Adjust burner settings
- Adjust thermocouple and thermopile for efficient alignment
- Adjust thermocouple and thermopile for efficient alignment
- Check millivolt currents and connections
- Verify piezo igniter operation
- Clean Glass of deposits
- Clean Logs of any soot
- Clean firebox and burn area
- Clean heat exchanger and air intake areas
- Clean burner of any soot build up or spider webs
- Clean pilot and igniter of build up
Pellet Appliance Service
$399.00 + Tax
- Check unit for any visible defects, ash & discoloring
- Remove access doors/panels
- Vacuum appliance as needed
- Inspect gaskets
- Inspect all electrical wiring and components
- Inspect auger motor(s) for proper function
- Inspect Hopper for pellet quality and excess fines
- Lubricate parts as needed
- Inspect venting as needed
- Inspect glass for cracks
- Inspect heat exchanger, burn pot and ash pan for signs of wear
- Inspect all appliance blower systems for proper function
- Inspect igniter for proper function
- Re-assembly of appliance and return to service
Sales:
360-373-3941
Service:
360-373-1332
Two Locations
To Serve Your Needs
Port Orchard Store
3301 W. Hwy 16
Port Orchard, WA
98367
360-373-3941 (Sales)
360-373-1332 (Service)
Poulsbo Store
18657 Hwy 305, Suite A
Poulsbo, WA
98370
360-779-1331 (Sales Only)
Email:
Wood Appliance Services
1. hard to reach areas of chimney defined as crawl spaces, basements, and or attics
To inquire about our services or schedule an appointment with one of our certified technicians, please fill out our form below and we will contact you within 24hrs upon receipt:Â
Emergency Mode:
Remember, preventative maintenance is a great way to catch potential problems before it gets cold!
