SALES: (360) 373-3941 | SERVICE: (360) 373-1332 | customhearth.info@gmail.com
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Service and Repair Copy

Call Custom Hearth for fireplace service and repair!

SERVICE: (360) 373-1332

Custom Hearth Service Department

Custom Hearth is excited to offer an array of services for your fireplaces and stoves, from fireplace maintenance to chimney cleanings! At Custom Hearth, we believe that education is key. Our service technicians are NFI Certified  and factory trained. We are also proud to employ one of only 2 CSIA certified technicians in the Puget Sound area.

With a commitment to excellence, you can be assured that our licensed, bonded, and insured service technicians will take care of your issue as expediently and professionally as possible.

We offer our services throughout the Kitsap Peninsula, the Olympic Peninsula, and more!

Our manufacturers recommend a cleaning and maintenance be performed annually to get the most out of your fireplace! The services we provide will help maintain your unit and diagnose any issues you may be having and include a 90day warranty from the date of service.

Custom Hearth Fireplaces and Stoves -

Standard Gas Fireplace Service

$260.00 + Tax

Custom Hearth Fireplaces and Stoves -

Pellet Stove Service

$399.00 + Tax

Custom Hearth Fireplaces and Stoves -

Wood Stove Services

Standard Safety Inspection

$229.00 + Tax

Custom Hearth Fireplaces and Stoves -

Wood Stove Services

Level 1 Inspection

$349.00 + Tax

Custom Hearth Fireplaces and Stoves -

Wood Stove Services

Level 2 Inspection

$429.00 + Tax

Custom Hearth Service Department

Custom Hearth is excited to offer an array of services for your fireplaces and stoves, from fireplace maintenance to chimney cleanings! At Custom Hearth, we believe that education is key. Our service technicians are NFI Certified  and factory trained. We are also proud to employ one of only 2 CSIA certified technicians in the Puget Sound area.

With a commitment to excellence, you can be assured that our licensed, bonded, and insured service technicians will take care of your issue as expediently and professionally as possible.

We offer our services throughout the Kitsap Peninsula, the Olympic Peninsula, and more!

Our manufacturers recommend a cleaning and maintenance be performed annually to get the most out of your fireplace! The services we provide will help maintain your unit and diagnose any issues you may be having and include a 90day warranty from the date of service.

To inquire about our services or schedule an appointment with one of our certified technicians, give us a call at (360) 373-1332 or fill out the form below and we will contact you within 24hrs of receipt:

Name(Required)
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Fuel Type

Emergency Mode:

In the fall and winter, our service department is in Emergency Modewhich means that our top priority is repairing units. We still offer the preventative maintenance service, but our focus is on fixing broken heaters. Our service technicians work long, hard hours during the winter months to do their best to get everyone’s favorite heat source up and running as soon as possible. During the cold season, you will experience variable  wait times based on our workload, but  we guarantee that your heater will receive the best care and close attention. Try to avoid the rush and schedule early!
Remember, preventative maintenance is a great way to catch potential problems before it gets cold!

Sales:

360-373-3941

Service:

360-373-1332

Two Locations

To Serve Your Needs

Port Orchard Store
3301 W. Hwy 16
Port Orchard, WA
98367

360-373-3941 (Sales)
360-373-1332 (Service)

Map & Directions

Poulsbo Store
18657 Hwy 305, Suite A
Poulsbo, WA
98370

360-779-1331 (Sales Only)

Map & Directions

Email:

customhearth.info@gmail.com

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  • Check Seals for proper fit
  • Test for any CO leaks at the glass
  • Correctly position logs/media
  • Replace ember bed material
  • Touch up any interior firebox paint
  • Adjust burner settings
  • Adjust thermocouple and thermopile for efficient alignment
  • Adjust gas valve manifold pressure
  • Check millivolt currents and connections
  • Verify piezo igniter operation
  • Clean Glass of deposits
  • Clean Logs of any soot
  • Clean firebox and burn area
  • Clean heat exchanger and air intake areas
  • Clean burner of any soot build up or spider webs
  • Clean pilot and igniter of build up
  • Check unit for visible defects, ash, discoloring
  • Clean and inspect Heat exchanger
  • Remove access doors/panels – vacuum and reinstall
  • inspect
  • gaskets
  • Electrical wiring
  • Auger motor(s)
  • Venting seals
  • Inspect Hopper for pellet quality and excess fines
  • Check and lubricate shater grate cam
  • Vacuum inside of unit
  • vacuum back of stove
  • Clean and Inspect
  • Heat exchanger
  • Burn pot
  • Igniter
  • Ash pans
  • Convection fan
  • Glass
  • Combustion fan
  • Pressure switch/ hose
  • Clean and vacuum inside of the firebox
  • Clean Glass &Check seals and gasket
  • Inspect grates and irons
  • Confirm clearance to combustibles
  • Check baffle boards for cracks and efficiency
  • Ensure ceramic blanket is installed properly
  • Clean debris from blower
  • Check operation of handles and levers
  • Inspect the readily accessible portions of the chimney exterior and interior
  • Inspect the accessible portions of the appliance in the system and the connections to the chimney
  • Verify there are no obstructions or combustible deposits in the flue
  • Check the basic structure of the chimney
  • Provide full chimney sweep and clear soot build up within chimney
  • Inspect the readily accessible portions of the chimney exterior and interior
  • Inspect the accessible portions of the appliance on the system and the connections to the chimney
  • Inspect areas of the venting and chimney that are in “hard to reach” areas (crawl spaces, basements, and or attics)
  • Verify there are no obstructions or combustible deposits in the flue
  • Verify all clearance to combustibles in “hard to reach” areas of the chimney
  • Scope the interior of the flue system using the camscope to look for any gaps or deterioration
  • Check the basic structure of the chimney
  • Provide full chimney sweep and clear soot build up within chimney

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